Our mission is to be the first choice baggage delivery service in all UK airports for lost luggage repatriation and offer services that set the industry standards for quality. We aim to inspire confidence in our services by our actions in good times and difficult times. We aim to achieve this by instilling our values – Credibility, Accountability, Honesty, Fairness and Excellence in all members of our team and ensuring these values are demonstrated with pride and passion to our customers throughout our organisation every day.
Customer Services Director Lesley Muir added: “Losing luggage can be a difficult experience. Our experienced team is dedicated to ensuring that passengers are reunited with their lost luggage as quickly and effortlessly as possible; going the extra mile to provide excellent communication and customer service.”